Who is supporting my practice?


Giving the best support possible is at the very top of our list. Our dedicated team of Account Managers will be your main point of contact to ensure you are utilizing VitusVet to its fullest potential.

For general support or technical issues, you can also:

  • Chat with a member of our support team within the my.vitusvet.com portal
  • Email our support team at support@vitusvet.com
  • Submit a support request via our Web form on https://vitusvet.com/contact-us
  • Call practice phone support. The number is available on your portal homepage

Our support team is available Monday-Friday from 9:00am to 9:00pm EST, and Saturdays 9:00am to 6:00pm EST..

In the case of a product issue or bug, our Support Team will also escalate these issues to our engineering team.  The Support Specialist who handles your request will be your point person for that issue, providing you with updates and letting you know when the engineering team has resolved the product issue.