The veterinary team spends a lot of time and energy meeting the demand for patient medical record requests. Clients consistently call the practice to ask when their pet needs to come in for services like vaccines, annuals, and blood work. Or clients request for their pet’s records to be sent to the groomer or specialist. Not to mention the requests your staff receives from pet insurance companies seeking medical documents from your office. Your team invests a significant amount of time when it comes to patient history and pet owners. Automating with digital record sharing can be a lifeline your practice desperately needs to retrieve some front desk breathing room. Here are some ways digital record sharing can benefit your practice.

1. Build client trust and loyalty

Nowadays, consumers value transparent businesses, and veterinary practices are no exception. Pet owners have stronger bonds with their pets now more than ever and want to provide the best care for their companions. Withholding patient medical records from your clients can leave behind a negative impression and put your clients on edge. With digital record sharing, your practice can offer your clients peace of mind, thus creating trust between you and your clients. With VitusVet, you control which part of the record is shared, either all or a portion of records such as medical history, prescriptions, lab work, and vaccines.

2. Save your team time and energy

With the high volume of calls your practice receives, chances are a good portion of those calls are clients asking about their pet’s medical history. Digital record sharing can save your practice time and energy by reducing phone traffic and removing the need to send out records required by other veterinary practices, boarding facilities, or grooming shops. Not to mention, digital record sharing can streamline tedious and redundant faxing of records that can tax your team. According to a study we conducted, CSRs at general practices spend 30-40% of their time sending, faxing, and re-faxing records. If you do the math, that adds up to thousands of dollars a month in wasted team time, not to mention the cost in burnout and diminished client service as a result. Automation with digital records can reduce the nonsense involved with sending and faxing paper records.

3. Help clients handle unplanned events

Clients value the ability to have and review their pet’s medical history personally.

Record sharing makes it possible for your clients to instantly see what vaccines and treatments their pet has received and anticipate potential routine services. Additionally, clients can easily prepare for emergencies or travel with their pet’s medical records at a moment’s notice. For example, if a natural disaster occurs, your clients will have the information they need to provide out of town boarding facilities with essential vaccine information.

4. Enable clients to submit insurance claims with ease

A growing number of pet owners are pursuing pet insurance policies to help cover their pet’s medical expenses. Instead of taking on the responsibility of sending medical records for patients, give clients the ability to take charge. VitusVet users can easily submit medical records with pet insurance claims directly within the app. This feature alleviates your practice from having to fax or email pet insurance claims with portions of medical records. Thus, leaving your staff with more time to dedicate to patient care and letting clients get their claims reimbursed fast.

5. Support clients need to share records with trusted individuals

Most pet owners have multiple contacts they consult for their pet’s needs, like veterinarians, dog walkers, groomers, and pet sitters. Give your clients the freedom to share their pet’s medical records with anyone they choose by enabling digital record sharing. Clients can personally share their pet’s medical records with family members, groomers, dog walkers, friends, pet sitters, and more.

Most pet owners have multiple contacts they consult for their pet’s needs, like veterinarians, dog walkers, groomers, and pet sitters. Give your clients the freedom to share their pet’s medical records with anyone they choose by enabling digital record sharing. Clients can personally share their pet’s medical records with family members, groomers, dog walkers, friends, pet sitters, and more.

“Nothing boosts trust and loyalty like a little bit of transparency.”
– Dr. Mark Olcott.