CLIENT SURVEYS AND REVIEWS
Send feedback surveys and review requests to pet owners
Request reviews from your clients that you can share online to build up your practice’s reputation and gain useful insight into practice performance by sending private client satisfaction surveys.
STAND OUT FROM THE CROWD WITH REVIEWS AND SURVEYS
The extra effort it takes to reach out to existing clients for feedback can overwhelm any practice management team. However, it is increasingly important to do so in order to promote your business online, while gathering additional information that will help improve your practice’s performance. VitusVet makes it easy to get feedback and share positive reviews from happy pet owners with automated survey and review requests.
- Capture genuine client reviews and include them on your website and social media pages to strengthen your practice’s digital footprint.
- Make the most out of private survey responses for great insight on where your team is doing well, and where there is room for improvement.
HOW IT WORKS
An important part of maintaining and growing a business lies in monitoring and improving customer satisfaction. Client surveys are critical for the evaluation of pet owner happiness while review requests are the best way to capture and share genuine feedback. VitusVet helps veterinary practices gather this information through automated post-appointment client surveys with online review requests.
- Automated post-appointment surveys are sent to pet owners through their preferred communication channel to obtain an overall visit score and other additional feedback.
- When a client shares a positive visit score, VitusVet will automatically ask them to share their feedback on popular review sites, like Google, Yelp and Facebook.
- Easily access survey responses and see when a client completes a review within the VitusVet dashboard.
THRIVE WITH THE RIGHT TECHNOLOGY
With our comprehensive software, your team will have all the tools needed to monitor performance, keep pet owners happy and even empower them to help you spread the word. Step into the future of veterinary practice management with VitusVet as your all-in-one client communication partner.
- Automate time-consuming practice management processes, like soliciting feedback and positive reviews.
Get access to other tools to help you stand out from the crowd, including offering pet owners access to a mobile app that’s customized with your veterinary practice’s branding.
- Send smart appointment and prescription refill reminders via text, email and in-app notifications.
VitusVet has given our practice the tools to help us use the new technologies to communicate and market to our clients in a way that they are comfortable receiving it. It has allowed us to focus on doing what we do best, practice medicine.
Steven Wolchinsky, DVM, Rocky Gorge Animal Hospital, Laurel, Maryland
Get Started with Client Surveys and Reviews Today!
Easily send surveys and review requests to boost business with positive words and valuable feedback from happy pet owners.