CUSTOMER SUPPORT

Dedicated Practice Support That’s With You Every Day

Our full-service support team is ready to help. If you have questions, we’re here to lend a hand.

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We’re on your team
Our full-service practice support includes:

Dedicated Account Manager

Get personalized help from someone who knows how your practice runs and knows our software inside and out.

Multi-channel Support

We’re available by email, phone, and the online help center to respond to any issue your practice may have. You’ll join a Community of practice users from across North America who help to answer questions and share best practices through the private KnowledgeBase.

Quarterly Business Reviews

Get check-ins every quarter from your dedicated account manager where you can discuss practice performance benchmarks and work on creating goals. Together, we will help you track some of the most important metrics regarding the operations of your practice such as client churn, communication channel adoption, and service and medication reminder compliance.

Coaching and Training

Your dedicated account manager is available to train new staff members on the system, offer insights based on their experience working with practices across the country, and to help you configure the platform to fit best with your day-to-day operations.

I’ve been in practice for 18 years now and I have signed on with a lot of different companies and done a lot of different things over the years. The ease of getting started with VitusVet was literally shocking for me because I felt like I needed to do more. We have a dedicated account manager that I’m lucky to have because it’s just such a personal connection. You don’t just feel like a number. It’s really, really great.

Emily Shiver, CVPM and Practice Manager Cleveland Heights Animal Hospital

I love how I can just send a quick email and know that my issue will be resolved and that I will be getting a confirmation email saying it’s done rather than spending valuable time on the phone.

Larry Kovac, DVM Northland Mobile Veterinary Clinic

We are here to help you implement VitusVet’s complete client engagement platform into your practice so you can be up and running right away!

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