by a veterinarian
SMART REFILL REMINDERS
Set up automated refill reminders to improve compliance and boost revenue
Pet owners receive multi-channel intelligent reminders via text, email, or push notifications. It’s easy, reliable, and will save you time!
THE CHALLENGE
Adherence to pet owner administered medication is historically low. Despite the duration of medication, patient type, and severity of the disease.
Compliance with preventatives is also low. Despite the known threat of parasites.
A review of several compliance studies across human and veterinary medicine reveals that compliance with medication ranged from 7-55%.1-4
2- Today’s Veterinary Practice
3 – Parasites and Vectors
4 – AVMA
22% of pet owners adhere to recommended treatment plans1
60% of clients leave without buying heartworm prevention2
6.1 months estimated actual flea and tick prevention coverage based on owner medication purchases3
Clients visit a vet hospital 2.8 times per year compared to 1.8 times per week for grocery or big box stores4
AUTOMATE REFILL REMINDERS TO EFFICIENTLY DRIVE PRODUCT SALES
Pet owners are busy. Studies show that humans aren’t very good at picking up their own medicine, let alone medicine for their pets. But that’s about to change – at least for our furry, feathered, and scaly friends!
- Push notifications and text messages have become the norm for most of us and your clients are looking for easy, digital options when it comes to pet care.
- VitusVet makes it easy for you to use these channels to go beyond appointment reminders by sending convenient and timely refill reminders.
A recent study by VitusVet and Nutramax shows that well-timed digital communications, set to people’s preferences, are effective at breaking through the distractions of modern life to counteract human nature and ensure compliance.
During the six month study, VitusVet intelligent digital refill reminders drove a 31% conversion rate.
A COMPLETE COMMUNICATIONS SOLUTION
VitusVet is a comprehensive veterinary practice client communication system that offers a lot more than just service reminders. Practices using VitusVet for scheduling, prescription refills and two-way texting in addition to digital and contactless payment options, also enjoy seamless integration and reporting across all points of client interaction.
- VitusVet fully integrates with the most commonly-used PIMS systems, so nothing is lost across platforms.
Switching to Smart Reminders has saved our practice over $1,300 a month in postcard expenses. By keeping all of our communications in one spot, whether it’s text, email, push notifications, or postcard, VitusVet lets us keep track of our client communications so we’re not over-communicating or overspending.
Tim Burns, Co-Owner & Hospital Administrator Roaring Brook Veterinary Hospital
Get Started with Smart Refill Reminders
VitusVet helps veterinary practices like yours better manage client communication around prescription refill reminders and requests.
