January 10th, 2020|

Welcome 2020!  A new decade is a great time to look at the past for what we can improve and plan for the future.  But, doing the same old thing year after year seems to be ineffective in

VLOG: Communicating with Clients in the Digital Age

January 8th, 2020|

The way in which consumers choose to communicate has changed a lot over the years. With technology becoming more and more advanced, the way in which the modern consumer communicates is unlike anything the world has seen before.

VLOG: 5 Metrics to Measure Your Practice’s Health

December 12th, 2019|

There are many ways that veterinarians and practice managers can measure the health of their practice. Key Performance Indicators (KPIs) can be used to determine practice success, but what can be overlooked is how to use certain KPIs

VLOG: The Importance of Pet Wellness Exams

November 4th, 2019|

T aking your pet for their annual exam is one of the most important ways you can make sure your pet stays healthy. While many pet owners make sure that their pet receives the necessary vaccines, there are

Are You Asking Enough Questions?

November 1st, 2019|

Yesterday I had a call with the practice manager of one of my clients. She is young and super smart and eager to learn but she was making a very common mistake when correcting her staff. She was telling

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