There is a door in my bathroom. Not hanging on the frame… It is sitting on the floor and leaning against the wall. There are tools in the hall and paintings in boxes. I have had plumbers, delivery men, electricians and insulation installers invade my home and made more trips to Lowe’s and Home Depot than I care
As graduations start rolling around, I find myself thinking more and more about changes to the profession we’ve seen since I graduated from veterinary school 24 years ago. Veterinary medicine is far more competitive than it used to be, and at the same time our clients (pet owners) have higher and higher expectations of their service providers. I
How many of your clients come in daily to purchase refills, preventatives, food and other pet supplies? Chances are it is a good number...but it's declining. Competition from online providers, like Chewy and Amazon.com, has never been tougher. Some of these companies are so well-funded that they are willing to LOSE money in order to get your clients'
I’m sure you find it a constant struggle to have clients perform specific tasks in order for you to keep their pet healthy. In many cases, the primary struggle is getting a client to return to the practice for their pet’s annual exam. The primary focus of this blog is to discuss the other actions your clients need
Direct-to-schedule appointment booking for veterinary care is here with VitusVet and it could impact your business significantly. There are understandably a ton of questions, maybe some hesitation, but the great opportunity for practice growth is undeniable. In most businesses, sometimes it’s best to leave a functioning system alone. However, when it comes to your veterinary practice appointment booking
Chris is a practice manager at Green Oaks North Pet Hospital, a practice in Arlington, TX. He believes email addresses are just as important as phone numbers, so his practice recently cleaned up their email database, improving email collection from 65% to 91%. “The biggest benefit of cleaning up our email list has been increased compliance and day-to-day
Lea Ann is a practice manager who knows digital reminders and notifications are her clients preferred method of communication. She also uses digital reminders because they’re less expensive, environmentally friendly and increase compliance. “Our clients think our digital reminders and notifications are great. It saves our front desk staff time by reducing phone calls and it saves our
Has your practice ever been featured in a news story? Media coverage can be a great asset for when your practice announces new partnerships or offers new services to clients and believe it or not, they want to share your news. Brodheadsville Animal Clinic was recently interviewed and featured on WNEP for offering their clients the VitusVet app. How did the
Believe it or not, the way your practice is run plays a significant role in the talent that works there. Forward thinking practices that use the latest technology have a greater advantage in acquiring the best candidates. Here’s why. Millennials are a huge part of the workforce. They’re the ones graduating veterinary technology school and they have high
Things have changed. The internet makes finding and retaining clients a challenge due to websites like Yelp, Facebook reviews and simple things like lack of a veterinary practice website. Throw in smartphone capabilities and you have consumers pulling you in every direction. Businesses have evolved with mobile apps and click-to-book functionality. Even in-store experiences are influenced if you
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by a veterinarian