Customer churn is a well known concept in business, but it's an oft-ignored statistic in veterinary economics. And it could be costing your practice revenue, big time! For veterinary clinics, churn refers to whenever a customer chooses to no longer use your services for their pet. Because this decision is often made without your practice management software's knowledge, your

Two years ago marked a dramatic turning point in the continued evolution of the web: the smartphone dethroned the desktop as king of connected devices. More than 80% of internet users own a smartphone and the usage gap will only continue to widen. What does this have to do with veterinary medicine? Our profession has always maintained a healthy scientific skepticism,

VitusVet, a mobile app solutions provider for veterinary clinics, is excited to announce the company’s expansion to California. The mission of the company is to improve the health and well-being of pets through innovative technology.52.9% of Californian households own a pet and, as the number continues to increase, the need for a platform to track, share, and maintain animal health

The pace of technological change is truly breathtaking. Computers that were state of the art 5 years ago are now almost dinosaurs. Not because they don't work well or that they are low quality....it's just that technology and the internet is changing. That dusty server in your office may have been "state of the art" 10 years ago, but

Each year, over 10 million pets are lost or stolen in the United States. Even with our best efforts to keep our pets safe and secure in our homes and yards, situations can change in an instant and things can quickly go awry. Keeping our pets safe is about more than just trying to contain them in our

As we created VitusVet, our goal was to improve the lives of animals, but to do that we realized that we needed to improve how veterinary clinics shared information. It sounds simple but it is actually very difficult because a lot of clinic's have a common problem: collecting and sharing information efficently, because too much time is being spent on the

You probably use some type of reminder for your veterinary clinic, whether it's postcards, emails, or pigeon carriers. But surprisingly evidence shows that they aren’t working as well now as they used to. It's not cost....prices aren't higher than they were 10 years ago when corrected for inflation. So why aren’t clients as compliant as they used to be?

There’s nothing like a freshly groomed pet. Who doesn’t love nuzzling clean and shining fur, hearing the click of short nails on the hard ground, or getting a doggy kiss from a freshly washed muzzle? Contrary to popular belief, pet grooming isn’t just a luxury; it’s an absolute necessity. Regular grooming keeps pets comfortable, and it improves their

Working at the front desk at a veterinary practice is no walk in the park. Phones are ringing, faxes need to be sent, records need to be filed, clients are walking in and asking questions; it could take you all morning just to finish one simple task. Sometimes putting people on hold feels necessary, but have you ever

For pet owners gearing up for the season of surf, sun, campfires, city vacays, and other fun plans, pet boarding is often on the to-do list. Despite wanting our loveable furry pals to accompany us everywhere, there are times when boarding a pet is the safest approach. If you are a pet parent who has never boarded your