Have you ever played phone tag with one of your clients? It’s a frustrating and time-consuming cycle to be involved in and is a poor client experience for your client. You call them with results and leave a message, they call back with questions and you’re with another client so they leave message, and on and on. How

Mobile technology is everywhere. According to a 2015 Pew Research Study, more than 50% of smart phone users use their phone to look up health issues and do online banking, while 68% of smart phone users rely on their phone for breaking news. As consumers' communication preferences change to be more text-focused, they are demanding that more businesses

We think you'll enjoy this article by Seth Godin Organizations are built on the work of people who don’t get paid very much, don’t receive sufficient respect and are understandably wary of the promises they’ve been hearing for years. Calling these folks the bottom of the org chart doesn’t help. Imagine that throughout your career you were paid as

Everyone wants to know how to add more Facebook fans to their page. Today, we’re going to tell you in detail how we added 1,000 new fans in ONE WEEK. Previously, we told you how we made a facebook post go viral. We used that knowledge to power our big week on the WhiskerCloud Facebook page this past week

I go to a dentist, chiropractor, and doctor. Guess how many of them send me postcard reminders for my routine care? You guessed it: Zero. Zilch. The big Goose Egg. Nada. None. Your practice has likely relied heavily on the use of postcard reminders over the years, but how effective are they? Perhaps not surprisingly, evidence shows that

We think you'll love this great post written by Sujan Patel! More than 50% of the world’s population is under the age of 30. That makes Millennials the biggest generation currently walking (and spending on) the planet. In terms of buying power, they’re still just behind Boomers, but that’s set to change. And soon. It’s estimated that next year U.S. Millennials

Mark Opperman is right when he says, “It’s what’s up front that counts.” To me, this means that your front desk team members need to be completely focused on client service at all times. This is especially true for those clients who are physically in your facility, as they rightly expect to be a focus of your attention.

One of the most interesting things I learned in business school was that consumer communication preferences are changing very fast. This can be intimidating for veterinarians who, to put it charitably, don’t have a history of being early adopters. The fact that the average veterinary clinic is a good ten years behind the times with respect to consumer technology isn’t

It’s easy to view your existing client base as a measure of your veterinary clinic’s success - clearly you’re doing something right if these people have chosen to entrust you with their pets’ lives! Unfortunately, that frame of mind can also lead to complacency, which breeds the sort of bad service that can drive away clients permanently after

According to client experience guru, Bruce Temkin, 2016 is the “Year of Emotion” - the year when businesses will awaken to the power of emotions in shaping their customer experiences. Emotion is not only the component of the client experience that has the largest impact on loyalty, but it is also an area where veterinarians tend to struggle and