Amanda, Aspen’s licensed veterinary technician, handles software, inventory, and add-ons like VitusVet. She began using VitusVet’s 2-way texting platform to help their Customer Service Representative handle the phone lines. Though their phone lines were always busy, they found many people weren’t leaving messages if no one was able to answer. 2-way really helped by offering a new line of communication with clients, especially as the pandemic hit and the clinic’s phones were ringing off the hook.
Perhaps the greatest help to Aspen’s clients is the addition of VitusPay monthly payment plans powered by Splitit. As Amanda tells it, money is a huge issue in their area. Every day members of their community struggle with finances in one way or another, especially as a large portion of their population are transient, working in the local mining industry. The clinic wanted to find a way to make sure that paying for pet care wasn’t among one of their clients’ worries.