The onset of COVID-19 has caused many veterinary practices and pet owners to modify their behavior in an effort to mitigate the spread of the disease.

Whether it’s the demand for technology as a substitute for in-person interaction, a surge in prescription refill requests that coincide with future appointment delays, or the frequency of digital medical record sharing, it’s all driven by concerns for humans and pets alike from which best practices are evolving in real-time.

In response, I’d like to discuss what has changed in recent weeks with the rapid spread of COVID-19, relative to veterinary practice client communication. Please check out our Industry Pulse page, which showcases some anonymized poll data from our member practices that highlight some of these trends.