There are many ways that veterinarians and practice managers can measure the health of their practice. Key Performance Indicators (KPIs) can be used to determine practice success, but what can be overlooked is how to use certain KPIs to determine the health of client services.
While online reviews often speak to great lengths about client satisfaction, they aren’t necessarily accurate when it comes to determining the effectiveness of your actual client services. But what metrics can be used to measure the overall client experience? Our CEO, Dr. Mark Olcott, MBA, shares his thoughts on what he feels are the most important metrics practices can look at in order to effectively determine the health of your practice and how satisfied your clients may be.
Click here to check out our eBook for more information on KPIs that can be used to evaluate your practice’s success.
Don’t forget to give our Churn Calculator a try, designed to help you evaluate your practice’s performance.
Still looking for more information? Our Resources page is full of useful tools and information that can guide your practice and set it apart from the competition, including our informative webinars with Dr. Karen Felsted. Ranging from overviews of the VitusVet Communication Platform to on-demand webinars and eBooks, VitusVet’s Resources page can help prepare your practice for the future.
There’s lots more to say about this topic so be sure to look for me at upcoming conferences. Drop by and say “Hi!”