As circumstances surrounding the COVID-19 outbreak continue to evolve, veterinary practices across the country are varying their responses and reactions to this pandemic.

A recorded discussion between Debbie Boone, CVPM, Founder, 2 Manage Vets Consulting, Jolle Kirpensteijn, DVM, Chief Professional Veterinary Officer, Hill’s Pet Nutrition US, and our CEO, Mark Olcott, DVM, discussed what practices can do to keep their clients and staff safe in this turbulent time, while still making sure that animals are getting the care they need.

Here are 5 key takeaways that practices can implement to help manage the crisis.

5 Key Takeaways for Practices to Manage the COVID-19 Outbreak

Communicate Protocols

From implementing new curbside check-ins to new ways to take payments, it’s important to over-communicate precautionary measures to patients and staff to make sure that everyone is on the same page. Talk internally with your staff and be ready to adapt as the situation continues to evolve.

Screen The Team

Develop a screening process for you and your staff so that you know what to do in the event a member of your team gets sick. By taking necessary precautions, such as taking staff’s temperature every day, practices can do their best to mitigate spreading the disease to other staff members.

Administer Telehealth

When possible, treat patients via telemedicine instead of in person. Telemedicine is not only convenient and efficient, but it also allows your practice to generate revenue while adhering to current CDC guidelines.

Manage Risk with Social Distancing

If a patient must be seen in person, prioritize those needing urgent care over those that need routine care. Make sure that all direct interactions, both between staff members as well as between staff and patients, are conducted at a distance of at least six feet apart.


COVID-19’s transmission seems to occur through sustained exposure, the absence of basic protection, and a lack of hygiene. Institute appropriate cleaning and disinfection of communal surfaces and encourage staff to use gloves and maintain proper hand hygiene.