We all believe it: client convenience is extremely important!
But WHY is that the case? What happens if clients don’t have the convenient experience they expect?
In some ways, a veterinary practice should be compared to a restaurant rather than human medicine. Like at restaurants, clients are after excellent service, efficiency, and results.
In under 2 minutes, discover the reasons that providing clients with an ideal experience matters so much, including:
- Client loyalty is steadily decreasing, so you need to give them excellent service
- Clients hold the purse strings (and are used to Amazon’s convenience)
- Happier clients = a happier team
- And more!
When you know how and why customer convenience matters, you can boost customer loyalty, bring in more revenue, and make your entire team feel appreciated.