80% of pet owners would prefer to buy prescriptions and food directly from you rather than an online retailer. So why aren’t they? There’s more to that statistic than meets the eye. It's time to find out: What that popular statistic really means What changes you can make so that clients will actually buy from you
I recently have been reading Dr. Scott Gottlieb’s book, Uncontrolled Spread. No matter your views on how this pandemic was handled by those in authority, this book is a lesson in entrenchment and something from which we can learn. We all roll our eyes when someone tells us we can’t change a protocol or use
Veterinarians are an integral part of our society. They devote their skills and knowledge to care for our pets but also play critical roles in food safety and public health. While caring for animals is challenging work, being a vet is also incredibly rewarding and a chance to make a real difference in animals’ lives. Do you think
If you are one of the lucky hospitals to have hired a newly graduated veterinarian - good for you! As a hospital administrator I always loved hiring brand new veterinarians. These newly graduated doctors came with little to no bad habits and a lot of enthusiasm. Sure, they took some time to mentor, but the time was well
When we look back on 2020, one word many of us will use to encapsulate all of the feelings and emotions a year of pandemic brought will probably be “stressful.” This is especially true for those working in the veterinary industry. Not only did they have the same fears and uneasiness as everyone else, but as essential workers, they
Everywhere I look I see help wanted ads. Driving down the highway in my hometown of North Myrtle Beach I can see every restaurant looking for servers and cooks. This same seems to be true for veterinary hospitals. Throughout the Covid-19 pandemic veterinary practices have been busier than ever. However, many practices lost staff members who were immune compromised,
Last week I was invited to give a presentation to Dr. Rick DeBowes’ class at Washington State University. The class is a business class for Veterinary students. In our conversation, Dr. DeBowes made a comment that stuck in my mind and I wanted to discuss it in this blog. He said, ‘veterinarians will step over a dollar trying
Are no-shows costing your veterinary practice time and money? If patients don’t receive a reminder from your practice, there’s a high probability that they will forget the appointment. In fact, The AAHA reports a 9% industry-wide no-show rate in the veterinary industry. That means for roughly every 10 to 11 appointments you have per day, one won’t show.
I confess that for a long time I didn’t see the need for a formal Core Values statement. My practice had a great culture with wonderful people and we lived common values of reliability, solid medical ethics, empathy and support for ourselves and others… but we never wrote them down. Looking back, I wish I had. Going through
I have been thinking a lot about the 2021 New Year’s celebrations. By all rights we should be very excited to start a new year. However, as much as we would like to put an end to all of our 2020 issues, just because the date changed did not mean the problems stopped. I have been through a lot
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