We all believe it: client convenience is extremely important! But WHY is that the case? What happens if clients don’t have the convenient experience they expect? In some ways, a veterinary practice should be compared to a restaurant rather than human medicine. Like at restaurants, clients are after excellent service, efficiency, and results. In under 2

80% of people find businesses through a Google search. Having 5-star reviews on Google, Yelp, and other lesser-known review sites will help represent your veterinary practice’s high-quality service. In under 2 minutes, find out what you can do to make sure your veterinary practice has lots of good reviews that will: Help drown out the rare

An unfortunate truth: Employee burnout is a problem for all team members in veterinary practices. When employees burn out, that shows a marked decrease in efficiency, trust, and passion. But keeping a team engaged, constantly learning, and self-sufficient can help avoid burnout. Take a couple of minutes to learn practical tips for preventing team burnout, including:

Client compliance may have taken a backseat during the COVID-19 pandemic... But it’s becoming more important than ever. You don’t have much of a practice without compliance, so tune in for 3 tips on how to boost client compliance, including: Accepting drop-off appointments Implementing tools to accept text appointment requests Becoming fear-free certified These actionable tips

The average veterinary practice spends 2-3 hours a day processing prescription requests... For third-party online retailers! The adverse impacts of third-party retailers on local practices are numerous. External retailers: Take revenue away from your practice Take up hours of staff time Harm the connection between client and practice But there’s something you can do to avoid

Nobody wants to talk on the phone anymore. (And the fact that the average text is read within 60 seconds only proves it.) The last two years have opened the eyes of veterinary practice owners and managers to the need for more diverse forms of communication. And that’s just one of many areas that are constantly

A lot has changed about the world in the last few years, and that includes how veterinary practices operate. Practices and clients have been busy evolving and simplifying in all sorts of ways. The best ways for practices to take advantage of the desire for simplification while still maintaining a connection point with clients is to:

80% of pet owners would prefer to buy prescriptions and food directly from you rather than an online retailer. So why aren’t they? There’s more to that statistic than meets the eye. It's time to find out: What that popular statistic really means What changes you can make so that clients will actually buy from you

I recently have been reading Dr. Scott Gottlieb’s book, Uncontrolled Spread. No matter your views on how this pandemic was handled by those in authority, this book is a lesson in entrenchment and something from which we can learn. We all roll our eyes when someone tells us we can’t change a protocol or use